{"id":5732,"date":"2022-03-03T11:37:59","date_gmt":"2022-03-03T11:37:59","guid":{"rendered":"https:\/\/wmhospitals.es\/experiencia-premium-paciente-hospital\/"},"modified":"2022-03-09T16:10:50","modified_gmt":"2022-03-09T16:10:50","slug":"experiencia-premium-pacient-hospital","status":"publish","type":"post","link":"https:\/\/wmhospitals.es\/ca\/experiencia-premium-pacient-hospital\/","title":{"rendered":"L&#8217;experi\u00e8ncia premium per al pacient a hospitals"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5732\" class=\"elementor elementor-5732 elementor-4694\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3423ec5e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3423ec5e\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-565d5440\" data-id=\"565d5440\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1797b417 elementor-widget elementor-widget-text-editor\" data-id=\"1797b417\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Sempre ens ha fet por i respecte entrar a un hospital. A m\u00e9s, la decoraci\u00f3 i l&#8217;ambient mai no acompanyaven el que era un tr\u00e0mit dif\u00edcil de portar. Per aix\u00f2, molts hospitals han decidit canviar completament l&#8217;experi\u00e8ncia del pacient fent-lo sentir com a casa o millor encara, com en un hotel de 5 estrelles com passa en entrar en entrar a la xarxa d&#8217;hospitals WM Hospitals. I com ho aconseguim? T&#8217;ho expliquem.<\/p><p style=\"text-align: center;\"><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif;\"> <img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-medium wp-image-4710\" src=\"https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/WM-Hospitals-3-600x400.jpg\" alt=\"recepci\u00f3n WM hospitals dise\u00f1o\" width=\"600\" height=\"400\" title=\"\" srcset=\"https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/WM-Hospitals-3-600x400.jpg 600w, https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/WM-Hospitals-3-1620x1080.jpg 1620w, https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/WM-Hospitals-3-768x512.jpg 768w, https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/WM-Hospitals-3-1536x1024.jpg 1536w, https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/WM-Hospitals-3-2048x1366.jpg 2048w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><br \/><\/span><\/p><p style=\"text-align: left;\"><span style=\"font-weight: 400;\">\u00a0<\/span><b style=\"font-family: inherit; color: #cc9f53; font-size: 25px; font-style: inherit;\">El <\/b><b style=\"font-family: inherit; color: #cc9f53; font-size: 25px; font-style: inherit;\"><i>customer journey<\/i><\/b><b style=\"font-family: inherit; color: #cc9f53; font-size: 25px; font-style: inherit;\"> del pacient<\/b><\/p><p style=\"text-align: left;\"><span style=\"font-weight: 400;\"><strong>El customer journey<\/strong>o viatge del pacient \u00e9s el recorregut que fa el pacient des que <\/span><span style=\"font-weight: 400;\">coneix l&#8217;hospital<\/span><span style=\"font-weight: 400;\"> fins que realitza tot el cam\u00ed per <a href=\"https:\/\/wmhospitals.es\/ca\/contacte\/\"><strong>reservar la cita a l&#8217;hospital<\/strong><\/a>, acudir i despr\u00e9s tornar si la seva experi\u00e8ncia ha estat satisfact\u00f2ria.\u00a0<\/span><\/p><h3 style=\"text-align: left;\"><b>Etapes principals del viatge del pacient<\/b><\/h3><p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Com a pacient, passes per diferents fases en aquest viatge. Aquestes s\u00f3n les etapes que duu a terme qualsevol persona des que cerca a Internet informaci\u00f3 sobre l&#8217;hospital fins que arriba a la consulta i completa satisfact\u00f2riament el proc\u00e9s:<\/span><\/p><ul style=\"text-align: left;\"><li><strong>Visibilitat<\/strong><\/li><\/ul><p style=\"text-align: left;\">Tens la necessitat d&#8217;acudir a un <a style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\" href=\"https:\/\/wmhospitals.es\/ca\/especialitats\/\"><strong>especialista m\u00e8dic<\/strong><\/a><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\"> i comences a buscar hospitals per Internet.\u00a0<\/span><\/p><ul style=\"text-align: left;\"><li><strong>Investigaci\u00f3<\/strong><\/li><\/ul><p style=\"text-align: left;\">Quan veus les opcions que m\u00e9s t&#8217;agraden, comences a buscar les seves xarxes socials i les seves ressenyes a Google per veure qu\u00e8 opinen altres pacients i corroborar si triar\u00e0s una bona opci\u00f3. Al cap ia la fi, \u00e9s la teva salut la que est\u00e0 en joc i \u00e9s important triar un lloc a l&#8217;al\u00e7ada de les necessitats.<\/p><ul style=\"text-align: left;\"><li><strong>\u00a0Sol\u00b7licitar cita<\/strong><\/li><\/ul><p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Quan t&#8217;has conven\u00e7ut per l&#8217;opci\u00f3 que m\u00e9s t&#8217;interessa, truques<\/span><span style=\"font-weight: 400;\">i reserves la teva cita.<\/span><\/p><ul style=\"text-align: left;\"><li><strong>Abans de la visita<\/strong><\/li><\/ul><p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Reps notificaci\u00f3 via email o tel\u00e8fon amb la confirmaci\u00f3 de la visita i un dia abans un recordatori per assistir a la teva cita o cancel\u00b7lar-la si no hi pots anar.<\/span><\/p><ul style=\"text-align: left;\"><li><strong>Visita<\/strong><\/li><\/ul><p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Aneu a l&#8217;hospital. Analitzes si la imatge que has vist a Internet correspon a la realitat. Et fixes a les instal\u00b7lacions i el personal. Descobreixes si els accessos s\u00f3n senzills i si hi ha molta gent esperant abans de tu per entrar a la consulta. Entres a la consulta i expliques el teu problema al metge i ell o ella et fa preguntes, et demana les proves oportunes i duu a terme el tractament que m\u00e9s encaixi. Es tracta de trobar una soluci\u00f3 al teu problema.<\/span><\/p><ul style=\"text-align: left;\"><li><strong>Despr\u00e9s de la visita<\/strong><\/li><\/ul><p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Te&#8217;n vas de <\/span><span style=\"font-weight: 400;\">la consulta,<\/span><span style=\"font-weight: 400;\"> el personal de l&#8217;hospital et demana que valores la teva experi\u00e8ncia i marxes a casa amb mal o bon gust de boca. A partir d&#8217;aqu\u00ed, l&#8217;hospital, ha de fer un seguiment per tenir-te degudament informat en tot moment i procurar que tornis a l&#8217;establiment per a qualsevol altra necessitat m\u00e8dica que et pugui sorgir.\u00a0<\/span><\/p><p><img decoding=\"async\" class=\"size-medium wp-image-4700 aligncenter\" src=\"https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/DOR_3256-600x400.jpg\" alt=\"consulta WM Hospitals\" width=\"600\" height=\"400\" title=\"\" srcset=\"https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/DOR_3256-600x400.jpg 600w, https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/DOR_3256-1620x1080.jpg 1620w, https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/DOR_3256-768x512.jpg 768w, https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/DOR_3256-1536x1024.jpg 1536w, https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/DOR_3256-2048x1365.jpg 2048w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p><h2 style=\"text-align: left;\"><b>Beneficis d\u00b4una experi\u00e8ncia de pacient satisfact\u00f2ria<\/b><\/h2><p style=\"text-align: left;\"><span style=\"font-weight: 400;\"><strong>L&#8217;experi\u00e8ncia del pacient<\/strong> o patient experience, \u00e9s un concepte relativament nou. Tanmateix, cada cop se li d\u00f3na m\u00e9s<\/span><span style=\"font-weight: 400;\">importancia<\/span><span style=\"font-weight: 400;\">\u00a0als hospitals de tot el m\u00f3n a l&#8217;hora de construir la seva reputaci\u00f3 o fidelitzar els pacients.\u00a0<\/span><\/p><p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Quan un pacient t\u00e9 una bona experi\u00e8ncia, el comprom\u00eds amb el tractament augmenta i els resultats cl\u00ednics s\u00f3n millors. En definitiva, si l&#8217;experi\u00e8ncia \u00e9s positiva, la relaci\u00f3 estar\u00e0 vinculada a l&#8217;\u00e8xit amb el metge especialista i, per tant, amb el mateix hospital.<\/span><\/p><p style=\"text-align: left;\"><span style=\"font-weight: 400;\">En definitiva, l&#8217;experi\u00e8ncia de pacient busca millorar l&#8217;experi\u00e8ncia en el proc\u00e9s complet, des del primer contacte fins a la sortida de l&#8217;hospital. Aqu\u00ed \u00e9s molt important l&#8217;empatia i la dedicaci\u00f3 que transmet l&#8217;equip al pacient.<\/span><\/p><p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Avui dia, cal posar el pacient al centre de l&#8217;experi\u00e8ncia i que finalment, acudir a l&#8217;hospital o estar ingressat es converteixi en una opci\u00f3 c\u00f2moda i suportable. El que \u00e9s fonamental: estar i sentir-te a les millors mans.<\/span><\/p><h2 style=\"text-align: left;\"><b>Qu\u00e8 ofereix WM Hospitals perqu\u00e8 l&#8217;experi\u00e8ncia de pacient sigui premium?<\/b><\/h2><p style=\"text-align: left;\"><span style=\"font-weight: 400;\">A <\/span><strong>WM Hospitals<\/strong><span style=\"font-weight: 400;\"> ens centrem en l&#8217;atenci\u00f3 premium <\/span><span style=\"font-weight: 400;\">del pacient <\/span><span style=\"font-weight: 400;\">i per aix\u00f2, duem a terme multitud de serveis diferenciadors perqu\u00e8 el pacient senti seguretat, confian\u00e7a i no tingui por.\u00a0<\/span><\/p><h3 style=\"text-align: left;\">Serveis d&#8217;experi\u00e8ncia premium de pacient<\/h3><p style=\"text-align: left;\"><span style=\"font-weight: 400;\">A continuaci\u00f3, et detallem els serveis que <strong>WM Hospitals<\/strong> porta a terme perqu\u00e8 lexperi\u00e8ncia de pacient sigui completament satisfact\u00f2ria. Aquests s\u00f3n els principals:<\/span><\/p><ul style=\"text-align: left;\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Servei d&#8217;assist\u00e8ncia i acollida per a aquells pacients i acompanyants que us visiten des d&#8217;altres ciutats.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Habitacions tipus supersuite.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Habitacions amb un disseny exclusiu.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Welcome pack en entrar a l&#8217;habitaci\u00f3.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Elecci\u00f3 de men\u00fa a l&#8217;habitaci\u00f3 (3 primers, 3 segons i guarnicions).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Oferta de tractaments de bellesa i medicina est\u00e8tica personalitzada.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Possibilitat de contractar servei de massatges i estilista personal a l&#8217;habitaci\u00f3.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Opci\u00f3 de sol\u00b7licitar servei d&#8217;infermera personal a disposici\u00f3 del<\/span><span style=\"font-weight: 400;\">pacient a l&#8217;habitaci\u00f3<\/span><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">WM Club. Possibilitat de pert\u00e0nyer al club WM on obtindr\u00e0s ofertes, descomptes i beneficis exclusius.<\/span><\/li><\/ul><p><img decoding=\"async\" class=\"size-medium wp-image-4703 aligncenter\" src=\"https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/DOR_1724-600x400.jpg\" alt=\"habitacion suite WM Hospitals\" width=\"600\" height=\"400\" title=\"\" srcset=\"https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/DOR_1724-600x400.jpg 600w, https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/DOR_1724-1620x1080.jpg 1620w, https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/DOR_1724-768x512.jpg 768w, https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/DOR_1724-1536x1024.jpg 1536w, https:\/\/wmhospitals.es\/wp-content\/uploads\/2022\/03\/DOR_1724-2048x1365.jpg 2048w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p><p style=\"text-align: left;\"><strong>WM Hospitals<\/strong><span style=\"font-weight: 400;\"> compta amb unes instal\u00b7lacions de luxe amb <strong>un disseny modern i avantguardista.<\/strong> A l&#8217;hospital es cuiden els detalls al m\u00e0xim i s&#8217;ofereix a cada pacient un tracte premium i completament personalitzat adaptat a les vostres necessitats. <\/span><span style=\"font-weight: 400;\">Demana la teva cita<\/span><span style=\"font-weight: 400;\"> a qualsevol de les nostres<\/span><span style=\"font-weight: 400;\">especialitats m\u00e9di`ques<\/span><span style=\"font-weight: 400;\">i gaudeix d\u00b4una experi\u00e8ncia de pacient sensacional en un entorn privilegiat.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Sempre ens ha fet por i respecte entrar a un hospital. A m\u00e9s, la decoraci\u00f3 i l&#8217;ambient mai no acompanyaven el que era un tr\u00e0mit dif\u00edcil de portar. Per aix\u00f2, molts hospitals han decidit canviar completament l&#8217;experi\u00e8ncia del pacient fent-lo sentir com a casa o millor encara, com en un hotel de 5 estrelles com &#8230; <a title=\"L&#8217;experi\u00e8ncia premium per al pacient a hospitals\" class=\"read-more\" href=\"https:\/\/wmhospitals.es\/ca\/experiencia-premium-pacient-hospital\/\" aria-label=\"M\u00e9s informaci\u00f3 sobre L&#8217;experi\u00e8ncia premium per al pacient a hospitals\">Read more<\/a><\/p>\n","protected":false},"author":12,"featured_media":4696,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[87],"tags":[],"class_list":["post-5732","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-experiencia-pacient"],"_links":{"self":[{"href":"https:\/\/wmhospitals.es\/ca\/wp-json\/wp\/v2\/posts\/5732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wmhospitals.es\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wmhospitals.es\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wmhospitals.es\/ca\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/wmhospitals.es\/ca\/wp-json\/wp\/v2\/comments?post=5732"}],"version-history":[{"count":5,"href":"https:\/\/wmhospitals.es\/ca\/wp-json\/wp\/v2\/posts\/5732\/revisions"}],"predecessor-version":[{"id":5738,"href":"https:\/\/wmhospitals.es\/ca\/wp-json\/wp\/v2\/posts\/5732\/revisions\/5738"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wmhospitals.es\/ca\/wp-json\/wp\/v2\/media\/4696"}],"wp:attachment":[{"href":"https:\/\/wmhospitals.es\/ca\/wp-json\/wp\/v2\/media?parent=5732"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wmhospitals.es\/ca\/wp-json\/wp\/v2\/categories?post=5732"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wmhospitals.es\/ca\/wp-json\/wp\/v2\/tags?post=5732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}